Undercover Retailer

Presented by Cathy Nagle-Ervin, Retail Training Tools

Cathy is grabbing her camera and heading undercover to investigate retailers large and small, in many different industries, and in many different locations. She’s going to snoop on their product assortment, visual merchandising, customer service, and loss prevention techniques. She will share lessons of what’s working – and what’s NOT – so you can take the “intel” and use it in your own stores.

About Cathy

Cathy Nagle-Ervin of Retail Training Tools is a seasoned professional specializing in the training and coaching of individuals within the retail marketplace. With over 30 years of experience in the retail industry, Cathy has developed a deep understanding and an extensive expertise in just what it means to become an effective and efficient retail employee has a massed a wealth of training and coaching knowledge.